🚚 Shipping Policy

We currently offer shipping across India (PAN India) using trusted third-party courier partners.

For Saleti-only orders, a minimum cart value of ₹149 is required.

For Candies or mixed-product orders, a minimum cart value of ₹249 is required.

Orders that do not meet the required minimum value may be automatically canceled.

• Orders are typically processed and dispatched within 24 to 48 business hours after payment confirmation.
• We process orders only after successful UPI payment, coordinated via WhatsApp after order placement.
• Orders are not processed on Sundays or public holidays.
• Cut-Off Time: Orders placed after 3:00 PM (IST) will be processed on the next working day.

We use a flat-rate shipping model based on your cart contents:

Note:

• If your cart contains any Combo Pack, your entire order qualifies for free shipping.
• Orders above ₹599 (excluding shipping charges) also qualify for free shipping.

Once dispatched, orders generally reach you in 5 to 10 business days, depending on your location and the courier's serviceability.

Delivery Window: Deliveries typically occur between 9:00 AM – 6:00 PM (IST) on business days (Monday to Saturday).

Please note: Delays may occur due to circumstances outside our control, such as:

• Courier service disruptions
• Weather conditions
• Delivery to remote areas
• National holidays, strikes, or unforeseen events

In rare cases where an item needs to be tailored, customized, or produced based on your specific request, preparation may take between 15 to 20 days, depending on complexity and quantity.

All products are securely packed to ensure safe delivery. However, due to the nature of shipping edible items, minor breakage or melting may occur during transit, especially in warm regions or during extreme weather.

After dispatch, we will send you an Order ID and Tracking Number via WhatsApp or email. You can use this to track your shipment via our Track Order page.

📲 Please make sure your WhatsApp number is active and correct during checkout.

To address issues such as missing items, wrong products, or damaged goods, you are required to provide a clear unboxing video recorded from the moment you open the sealed package.

🎥 Claims made without unboxing video proof may not be eligible for refund or replacement as per our Return & Refund Policy.

Customers are responsible for providing accurate shipping details, including:

• Full Name
• Full Address with City, State, and Postal Code
• Nearby Landmark (if applicable)
• An active WhatsApp number

⚠️ Incorrect or incomplete addresses may result in failed delivery or return of parcel. Re-delivery charges will apply if the order needs to be shipped again.

Once your parcel is handed over to the courier and tracking shows it as delivered, BachpanWaliCandy is not responsible for:

• Lost or stolen packages
• Delays caused by the courier
• Parcels marked as "delivered" but not received

Tip: If you're unavailable during delivery, contact the courier in advance to arrange a pickup or delivery reschedule to avoid missed delivery.

If your order is returned due to:

• Incorrect address
• Unavailability at delivery location
• Refusal to accept the parcel

Then the order may be canceled without refund (if the items are perishable or customized), or re-delivery charges may apply.

We currently do not guarantee delivery to PO Box addresses. Please use a valid residential or commercial address during checkout for smooth delivery.

For any questions related to shipping, tracking, or delivery issues, feel free to contact us:

• 📧 Email: bachpanwalicandy7@gmail.com
• 📱 WhatsApp: +91-9821195811

(You can also find this info on our Contact Us page.)